Tell Touch – A digital health intervention for the Aged Care Sector: An evaluation pilot

Abstract

This project reports on a pilot evaluation of Tell Touch - a digital communication application. The evaluation had two purposes. Firstly, the developers of Tell Touch wanted to understand the benefits and challenges of instigating a full evaluation of Tell Touch. Secondly, the effectiveness of Tell Touch as a communication platform for complaints and feedback handling in an Aged Care Home was examined from the perspective of the staff who use the application tool. Tell Touch was developed as a feedback and complaints application tool (app) for use in Aged Care Homes (ACHs). The objective of the app is to improve the quality of care provided to residents by facilitating ACHs to be more consum..