Digitization of Construction Claim Management: The Case of Additional Cost Claims

Abstract

Claims management is recognized as a complex phenomenon that often leads to disputes between contracting parties. A contractor can claim for many reasons including additional cost. Additional cost claims allow the contractor to recover cost occurred due to several reasons such as delays and/or disruptions, variations and escalations, which evidently result from events beyond the conditions of contract and control of contractors. However, the submission and evaluation of such claims is a challenging task for construction stakeholders because of the existing issues in the management of these claims using traditional approaches. Hence, there is a need realized by industry practitioners for shif..