Conference Proceedings
Leveraging Google reviews to explore users' perspectives on student accommodation in Melbourne
Dorsa Fatourehchi, Christhina Candido, Katie Skillington, Hemanta Doloi, Barbara Widera (ed.), Marta Rudnicka-Bogusz (ed.), Jakub Onyszkiewicz (ed.), Agata Wozniczka (ed.)
37th PLEA Conference for Sustainable Architecture and Urban Design. | Passive Low Energy Architecture | Published : 2024
Abstract
Amid increasing demand for investment in student accommodation in Australia, ensuring high quality lodgings has become vital for sustaining a positive student experience. To achieve this, accommodations should provide an environment where students feel comfortable, healthy, and well. This research aims to identify key design and performance gaps in current purpose-built student accommodation (PBSA) in Melbourne. Through a text-mining approach, nearly 2000 online reviews from 16 PBSA in Melbourne were analysed and compared, concentrating on students’ perceptions regarding comfort and dissatisfaction. Sentiment, thematic, and probability analysis were implemented to reveal performance-related..
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