Collaborative human-AI trust (CHAI-T): A process framework for active management of trust in human-AI collaboration

Abstract

Collaborative human-AI (HAI) teaming combines the unique skills and capabilities of humans and machines in sustained teaming interactions leveraging the strengths of each. In tasks involving regular exposure to novelty and uncertainty, collaboration between adaptive, creative humans and powerful, precise artificial intelligence (AI) promises new solutions and efficiencies. User trust is essential to creating and maintaining these collaborative relationships. Established models of trust in traditional forms of AI typically recognize the contribution of three primary categories of trust antecedents: characteristics of the human user, characteristics of the technology, and environmental factors..