Nurse and Other Healthcare Managers' Experiences and Recommendations for Patient Incident Reporting Processes and Real-Time Software Development: A Qualitative Study

Abstract

Aims: To (1) analyse managers' experiences with handling patient safety incident reports in an incident reporting software, identifying key challenges; (2) analyse the incident report processes from the managers' perspective; (3) examine managers' perceptions of ways to support and improve health professionals' experiences of report-handling processes; and (4) investigate how, from their point of view, incident reporting software should be developed in the future. Design: A descriptive qualitative study. Methods: Interviews and focus group discussions on Microsoft Teams from 11/2024 to 3/2025, including 16 participants, analysis with deductive and inductive content analysis. Results: Of 16 p..