Trust in AI: Evidence of Trust-Supporting Mechanisms from 17 Countries

Abstract

Trust underpins the acceptance and sustained adoption of AI. Yet many enterprises are at an early stage of understanding how to support trust in their deployment of AI. Drawing on our large survey of public attitudes toward AI across 17 countries (N = 17,193), we find low levels of public trust and acceptance of AI systems, particularly in countries with advanced economies. This low trust is underpinned by shared concerns about the risks of AI across all countries, despite the majority of people expecting benefits from AI use. We find a clear public mandate for robust governance and regulation of AI systems to mitigate these risks and universal endorsement of the principles and practices of ..