Knowledge management in practice. Three contemporary case studies

Abstract

Knowledge management has become a popular business management discussion topic over the past 5 years. Some of this discussion is no more than hype-generated by software product vendors and consulting houses. However, there is a compelling value proposition holding that the intellectual capital of most organisations can be better managed to create internal efficiencies and external business opportunities. This paper discusses three knowledge management initiatives recently undertaken in the Asia Pacific region that have delivered real business improvements with quantifiable benefits and demonstrable outcomes. Two of these case studies involve major Australian-based financial institutions, whi..