The end of the line? Accountable governance in the age of networks, partnerships, and joined-up services

Abstract

In the standard works, accountability is defined as the legal obligation to respect the legitimate interests of others affected by decisions, programs, and interventions. This has usually meant that agencies obey those in the line of authority above them. However, the simplicity of this doctrine is often contradicted by the demands of contracting-out and output-based performance. Using interviews and surveys (n=1164) of front-line officials in Australia, the Netherlands, New Zealand, and the United Kingdom, this study examines accountability as different forms of responsiveness, obligation, and willingness to communicate with others. It compares traditional vertical accountability with new f..