Raising facilities management’s profile in organisations: Developing a world-class framework

Abstract

Leading organisations expect that all business processes, including facilities management (FM), achieve world-class standards. This paper presents the results of an international, collaborative investigation, on behalf of a UK-based blue chip company and a member of the Facilities Management Foundation, to identify organisations that are recognised as exemplars of world-class FM (WCFM) and to understand the processes that underpin world-class performance. Much FM practice remains cost focused, rooted in operations and concerned primarily with maintaining the steady-state position of an organisation. In contrast, most authors propose that facilities should be strategically planned, aligned to..