Explanation provision and use in an intelligent decision aid

Abstract

AbstractIntelligent decision aids have been widely adopted by organizations in an effort to capture, retain and disseminate the knowledge of individuals within the organization. To date, these efforts have met with mixed results. Two primary limitations have been the usability of systems (users either cannot or do not wish to use systems) and the inability to transfer knowledge from such systems to less expert decision makers. Explanation capabilities have been perceived as a potential means for improving the effectiveness of such systems in terms of both usability and knowledge transfer. In this study, four advancements are put forth. First, a working prototype system for highly complex dec..