Journal article

ISO 9000 series of standards: Comparison of manufacturing and service organisations

PJ Singh, M Feng, A Smith

International Journal of Quality & Reliability Management | Published : 2006


Purpose – While manufacturing organisations were early adopters of ISO 9000, lately, many service sector organisations have also pursued adoption. The aim of this paper is to compare the experiences with the standard of the two sectors. Design/methodology/approach – The research collected data from 149 service and 160 manufacturing organisations using a common survey measurement instrument. Findings – Results show that there are no statistically significant differences between the two groups in terms of time and cost of obtaining registration. Also, there are only small points of differences in motivation for registration and difficulties faced. There are greater differences between the grou..

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