Journal article

Shared services: a conceptual model for adoption, implementation and use

A Craike, PJ Singh

International Journal of Information Systems and Change Management | Published : 2006


The ‘shared services’ concept, which can be described as a business model for the management of internal service functions, is extremely popular in many large public and private sector organisations. This is having a tremendous impact on how these organisations operate. However, research relating to the concept is at an early developmental stage, leading to a lack of understanding of how this concept manifests itself in organisations. This paper aims to provide some formative research into the concept by investigating the issues of its adoption, implementation and use within a large Australian publicly owned organisation. To frame this research, shared services was conceptualised as an organ..

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University of Melbourne Researchers

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