Conference Proceedings
The importance of ongoing ERP training and support
C Calvert, PB Seddon
Acis 2006 Proceedings 17th Australasian Conference on Information Systems | Published : 2006
Abstract
This paper formulates and tests a model of the factors influencing organisational capacity to use an ERP system effectively in the years after go-live. Three large organisations' post-implementation studies into end-user training were used as preliminary validation of this model; and to highlight the proposition that users' ERP knowledge and skills will degrade in the absence of a systematic approach to ongoing training and support. The analysis also found that the negative effects of staff attrition and turnover offset the positive initiatives to enhance end-user competence in the most proactive organisation studied. © 2006 Calvert and Seddon.