Integrating stakeholders during community FM's early project phases

Abstract

Purpose - This paper's purpose is to identify successful methods used to integrate stakeholders into the early phases of strategic community facility projects. Design/methodology/approach - A two-stage research method was used at project inception and design phases of a community facility. Project inception used action research pre-design strategic needs analysis workshops with internal local authority stakeholders to capture the council's internal stakeholders' agreed strategic aspirations, resulting in a performance-based brief. Subsequently, observation-based research investigated project processes conducted by others. Owing to the nature of the brief, additional engagement was required w..