Journal article

Adding value through outsourcing: Contribution of 3PL services to customer performance

D Power, M Sharafali, V Bhakoo

Management Research News | Published : 2007

Abstract

Purpose The aim of this research is to understand how customers perceive their logistics service providers in terms of achieving the claimed benefits of outsourcing. This paper is based on research focusing on the state of the 3PL (Third Party Logistics) industry in Australia. Design/methodology/approach A set of typical business outcomes to which logistics outsourcing is expected to contribute were identified. Customers were asked to rate the contribution of their principal 3PL to these performance indicators. We used competitive priorities of 3PLs, the services provided by them and technologies used by them as predictors and performed regression analysis for each of these. Findings The res..

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