Journal article

Measuring the effects of business intelligence systems: The relationship between business process and organizational performance

MZ Elbashir, PA Collier, MJ Davern

International Journal of Accounting Information Systems | Published : 2008

Abstract

Business intelligence (BI) systems provide the ability to analyse business information in order to support and improve management decision making across a broad range of business activities. They leverage the large data infrastructure investments (e.g. ERP systems) made by firms, and have the potential to realise the substantial value locked up in a firm's data resources. While substantial business investment in BI systems is continuing to accelerate, there is a complete absence of a specific and rigorous method to measure the realised business value, if any. By exploiting the lessons learned from prior attempts to measure business value of IT-intensive systems, we develop a new measure that..

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University of Melbourne Researchers