Journal article
Health care professionals' views of implementing a policy of open disclosure of errors
Ros Sorensen, Rick Iedema, Donella Piper, Elizabeth Manias, Allison Williams, Anthony Tuckett
JOURNAL OF HEALTH SERVICES RESEARCH & POLICY | SAGE PUBLICATIONS INC | Published : 2008
Abstract
OBJECTIVES: To understand the views of doctors, nurses, allied health professionals and health managers of open disclosure of medical errors. METHODS: Semi-structured interviews were conducted with 131 health professionals to understand their experiences of implementing open disclosure in 21 providers in Australia. RESULTS: Health professionals are positive about open disclosure and are applying the model to patient-clinician communication encounters more generally. Workforce and systems competencies enable clinicians and health service managers to implement open disclosure principles and practices, although a propensity to hide errors, wavering commitment and to exacerbate the problem inhib..
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