Journal article

Empirical assessment of ISO 9000 related management practices and performance relationships

PJ Singh

International Journal of Production Economics | Elsevier | Published : 2008


Unlike the experience in the broader quality management (QM) area, for ISO 9000, the relationships between management practices associated with the standard and performance is relatively under-researched. This has contributed to a general lack of clarity on how the standard works and how effective it is in generating the espoused benefits. In this paper, an attempt is made to fill this gap. Through a review of the standard and associated literature, a set of six management practice constructs (management policies, plans and actions, focus on customers, capable employees, reliable suppliers, sound communication system and steady processes) were identified. Further, three performance construct..

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University of Melbourne Researchers