Book Chapter

Reducing Patient Delays in a Day Surgery Unit of a Hospital

Victoria Hanna, Kannan Sethuraman

Encyclopedia of Healthcare Information Systems | IGI Global | Published : 2008


In this article, we illustrate the relevance of queuing theory principles to the healthcare sector through a case study of a day surgery unit in a hospital in Melbourne, Australia. The hospital has an acknowledged problem: patients are spending longer-than-anticipated periods of time in the day surgery unit, and they are facing excessive waiting times at all stages of their healthcare delivery process. The hospital is operated on a not-forprofit basis, and the executive board members are keen to understand the root causes of the problem, so they can direct their investment in the system to improve its responsiveness.

University of Melbourne Researchers