Conference Proceedings

A cultural analysis of business process management governance in Indian organisations

M Jayaganesh, G Shanks

17th European Conference on Information Systems, ECIS 2009 | Published : 2009

Abstract

Business process management (BPM) is a key issue for organisations, particularly in a global business environment. In this paper we synthesise a framework for BPM governance and then report two case studies that explore the influence of national culture on BPM governance in India. One case study involves a global outsourcing services company with Indian origins and the other an Indian manufacturing company that has recently established an overseas presence. The two case studies provide a deep understanding of how culture influences BPM governance differently within each organization and how BPM governance practices can be established to mitigate any negative influences of national culture in..

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