Journal article

Collaborative implementation of e-business processes within the health-care supply chain: the Monash Pharmacy Project

Vikram Bhakoo, Caroline Chan

SUPPLY CHAIN MANAGEMENT-AN INTERNATIONAL JOURNAL | EMERALD GROUP PUBLISHING LTD | Published : 2011

Abstract

Purpose: The purpose of this paper is to provide insights into the implementation of e-business processes in the procurement area of a healthcare supply chain when multiple stakeholders are involved. Design/methodology/approach: A single longitudinal case study spanning three years is presented using data collected from interviews, participant observation, and documentary analysis. Findings: This study identifies the lack of consistency and poor data quality as well as the global nature of suppliers as key issues in the e-business implementation in the healthcare supply chain. It also points out the need for collaboration and trust for a successful implementation. Practical implications: Thi..

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University of Melbourne Researchers