Journal article

Perceived service quality and customer trust - Does enhancing customers' service knowledge matter?

Andreas B Eisingerich, Simon J Bell

Journal of Service Research | SAGE PUBLICATIONS INC | Published : 2008

DOI: 10.1177/1094670507310769

Citation metrics

101Web of Science
122Scopus
118Dimensions

Keywords

Satisfaction
Social Sciences
Consumer
Relationship Marketing
Consequences
Business
Business & Economics
Competitive Advantage
Commitment
Firm Performance
Marketing
Participation
Customer Education
Marketing-Strategy
Perceived Service Quality
Service Marketing
Perspective
Loyalty
Customer Trust