Journal article

Perceived service quality and customer trust - Does enhancing customers' service knowledge matter?

Andreas B Eisingerich, Simon J Bell

Journal of Service Research | SAGE PUBLICATIONS INC | Published : 2008

DOI: 10.1177/1094670507310769

Citation metrics

81Web of Science
106Scopus

Keywords

Consequences
Customer Trust
Business
Participation
Service Marketing
Consumer
Relationship Marketing
Satisfaction
Marketing-Strategy
Perceived Service Quality
Business & Economics
Perspective
Social Sciences
Firm Performance
Loyalty
Commitment
Customer Education
Competitive Advantage