Journal article

Co-production and customer loyalty in financial services

Seigyoung Auh, Simon J Bell, Colin S McLeod, Eric Shih

JOURNAL OF RETAILING | ELSEVIER SCIENCE INC | Published : 2007

DOI: 10.1016/j.jretai.2007.03.001

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Keywords

Consumer
Context
Business
Satisfaction
Provider
Customer Loyalty
Medical Services
Switching Costs
Social Sciences
Customer Value
Business & Economics
Co-Production
Organizational Commitment
Model
Delivery
Identification
Financial Services
Quality
Marketing