Conference Proceedings

Customer neglect: Creating value through poor service

SJ Bell, E Yin, J Chen

Proceedings of ICSSSM | INTERNATIONAL ACADEMIC PUBLISHERS LTD | Published : 2004

Keywords

Customer Neglect
Service Quality
Management
Participation
Consequences
Costs
Relationship Marketing
Computer Science
Social Sciences
Firms
Switching Barriers
Operations Research & Management Science
Quality
Satisfaction
Business & Economics
Recovery
Computer Science, Artificial Intelligence
Intangible Resources
Science & Technology
Technology
Antecedents
Identification