Conference Proceedings

Customer neglect: Creating value through poor service

SJ Bell, E Yin, J Chen (ed.)

SERVICE SYSTEMS AND SERVICE MANAGEMENT - PROCEEDINGS OF ICSSSM '04, VOLS 1 AND 2 | INTERNATIONAL ACADEMIC PUBLISHERS LTD | Published : 2004

University of Melbourne Researchers

Keywords

Switching Barriers
Customer Neglect
Operations Research & Management Science
Intangible Resources
Firms
Business & Economics
Management
Quality
Consequences
Relationship Marketing
Recovery
Antecedents
Satisfaction
Science & Technology
Computer Science
Identification
Computer Science, Artificial Intelligence
Social Sciences
Participation
Costs
Technology
Service Quality