An on-time delivery improvement model for manufacturing organisations

Abstract

The purpose of this research was to develop an on-time delivery (OTD) improvement model for make-to-order (MTO) manufacturing organisations, based on: (i) a business process model combining product development and customer order management processes; and (ii) an integrated database with basic data, transaction data and functional applications, for broader planning within manufacturing organisations. The business process model, as part of the overall model, was designed using event-driven process chain (EPC) methodology and incorporated both capacity and material requirements planning functionalities for estimating on-time delivery dates and times. The database associated with the model defin..