Journal article

The effects of conflict asymmetry on mediation outcomes - Satisfaction, work motivation and absenteeism

Karen A Jehn, Joyce Rupert, Aukje Nauta

INTERNATIONAL JOURNAL OF CONFLICT MANAGEMENT | EMERALD GROUP PUBLISHING LIMITED | Published : 2006

Abstract

Purpose - This paper seeks to link conflict and mediation theory to practice using an asymmetry framework. Past conflict research often assumes that conflict parties perceive the same amount of conflict, neglecting that members may have different perceptions. Design/methodology/approach - This study conducted surveys and interviews with 30 conflict parties involved in mediation and examined the effects of asymmetry of parties' perceptions of task and relationship conflict on absenteeism, motivation, and satisfaction with the mediation. In addition, mediator bias was considered as another asymmetry variable that influences mediation success. Findings - Using quantitative and qualitative data ..

View full abstract

University of Melbourne Researchers