Book Chapter

Diversity, conflict, and their consequences

Karen A Jehn, Lindred L Greer, Joyce Rupert

DIVERSITY AT WORK | CAMBRIDGE UNIV PRESS | Published : 2008

Abstract

Introduction: In recent years, diversity has come to play a central role in organizational life, due to increased globalization, greater workforce diversity, and the increasing complexity of jobs (Williams and O'Reilly, 1998). Scholars have investigated the impact of diversity on organizational outcomes such as performance or satisfaction, but findings on these effects have been largely inconsistent (for reviews and meta-analyses see Jackson, Joshi, and Erhardt, 2003; Mannix and Neale, 2005; Stewart, 2006; Webber and Donahue, 2001; Williams and O'Reilly, 1998). To better understand how diversity impacts organizational groups, research began to examine the processes underlying the effects of ..

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University of Melbourne Researchers