Part of the tool kit: SOA and good business practices

Abstract

Portals, and Service Oriented Architecture in general, simplify the process of delivering services to users. But this doesn't represent a fundamental change to the user experience. Changing the user experience depends on business intent, and while Web 2.0 functionality is available for users today, corporate and government department practices are often not ready to embrace it. In fact the most effective uptake of new technologies may not be the company intranet at all, but an external company community hosted on MySpace or Facebook. This case study examines the experiences of delivering both strategy and implementations to Fortune 500-type companies and Australian government departments. It..