Modelling and managing affective psychology in Australian local government facilities

Abstract

PurposeThis paper aims to establish a basis for considering and then studying the affective psychology found in subjective assessments encountered in managing facility provision, in this case in Australian local government.Design/methodology/approachThe literature was used to construct a suite of models that provides a legitimate basis to consider affective, subjective and other assessments in the field. A psychologically‐based orientational qualitative enquiry using an Affective Lexicon was used for an empirical study.FindingsThe study found that affect is pervasive in the management of local government facilities. It was found in expectations facility management has concerning consequences..