The role of dynamic capabilities in creating business value from IS assets

Abstract

This paper draws on and extends the emerging literature on dynamic capabilities to understand and explain the role of information systems (IS) assets in creating business value. Our analysis identifies the critical roles of managerial actions and the organizational context in identifying, resourcing and implementing IS-enabled competitive actions in delivering business value. This paper extends earlier treatments of the relationship between IS assets and organizational strategy and performance by explicitly accounting for the roles of human agency and context, which have not been adequately addressed in prior literature. A research model for future research is proposed.