Journal article

Prevalence and characteristics of complaint-prone doctors in private practice in Victoria

Marie M Bismark, Matthew J Spittal, David M Studdert

Medical Journal of Australia | AUSTRALASIAN MED PUBL CO LTD | Published : 2011


OBJECTIVE: To identify characteristics of doctors who are repeated subjects of complaints by patients. DESIGN AND SETTING: Case-control study of doctors about whom patients had complained to the Victorian Health Services Commissioner between 1 January 2000 and 31 December 2009. PARTICIPANTS: 384 doctors in private practice; cases comprised 96 doctors who were the subject of four or more separate complaints; and the control group comprised 288 doctors who were the subject of a single complaint over the study period. RESULTS: Among doctors in private practice in Victoria, 20.5% (95% CI, 19.7%-21.3%) experienced at least one complaint over the decade. Among doctors who were the subject of a com..

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Funding Acknowledgements

This study was funded through an Australian Research Council Federation Fellowship (to David Studdert). We thank Beth Wilson, Health Services Commissioner of Victoria, and Grant Davies, Deputy Commissioner. Without their support and the assistance of their team in preparing the data, this study would not have been possible.