Understanding the use of enterprise content management systems in coordination type of organizations

Abstract

Today, information is increasingly becoming a key business resource and organizations begin to implement Enterprise Content Management Systems (ECMS) to share those information. ECMS is an emerging approach that enables efficient sharing of business-related information. However, there is still a significant lack of knowledge on how to efficiently make use of these technologies for sharing information that support organization's business operations. In this paper, we investigate the use of ECMS in organizations that emphasize high levels of process integration termed as Coordination. We use a qualitative research approach to illustrate that in Coordination type of organizations, ECMS is usefu..