Knowledge sharing during technology implementation: Enabling elements and problems

Abstract

Organizational change due to the implementation of new technologies or newer versions of technologies in organizations is a process with many challenges. During this change process, users need to make sense of the new technology, adapt their work practices to use the technology and/or change their patterns or routines of work to make full use of the technology. This paper focuses on knowledge sharing during change associated with the implementation of new or newer versions of technologies in four case study organisations. We use a qualitative research method and our findings identify the 1) key interrelated elements that enable effective knowledge sharing (people from specific teams, IT-arte..