Benchmarking adult mental health organizations

Abstract

OBJECTIVE: This paper describes the adult mental health forums that were conducted as part of the National Mental Health Benchmarking Project (NMHBP). METHOD: Eight adult mental health forums were attended by staff from eight adult mental health services from around the country. The forums provided an avenue for these participants to document their organizations' performances against previously agreed key performance indicators (KPIs), and to compare this performance with that of their peers. The forums also encouraged discussion about appropriate targets. RESULTS: Forum participants found that the inter-organizational range for many of the KPIs was substantial, and they used this to inform ..