Journal article

Customer satisfaction, earnings and firm value

Don O'Sullivan, John McCallig

European Journal of Marketing | EMERALD GROUP PUBLISHING LTD | Published : 2012

DOI: 10.1108/03090561211214627

University of Melbourne Researchers

Citation metrics

23Web of Science
35Scopus
30Dimensions

Keywords

Business
Performance
Consequences
Management
Financial-Markets
Customer Satisfaction
Business & Economics
Shareholder Value
Capital-Markets
Valuation
Earnings
Firm Value
Social Sciences
Productivity
Cash Flow
Market-Based Assets