Relationship between TQM and innovation: An empirical study

Abstract

It is generally acknowledged that organisations need to be innovative in order to survive and prosper. Some advocates of total quality management (TQM) have suggested that it provides the necessary platform for inculcating innovation in organisations. Intuitively, TQM components involving sound and effective practices on leadership, customer focus, relations with suppliers, employee inter-relationships, information/ communication systems and management of processes and products do appear to enable organisations develop culture of innovation. A robust TQM-innovation relationship appears to be conceptually plausible, but little empirical evidence has so far been offered to support this proposi..