Using 'simple' technology to support geographically distributed communities of practice

Abstract

Communities of practice are important social structures for creating and sharing knowledge and it has been suggested that organizations should develop and support communities of practice for effective knowledge management. As a result, there is growing interest in the use of information and communication technology (ICT) to enable and support geographically dispersed communities of practice. In this paper, we report on a vibrant and productive, geographically dispersed community of practice that has spontaneously emerged over the last decade. The members of this community are computer support technicians, working within a large Australian university. Our results indicate that ICT can support..