Journal article

What counts as effective communication in nursing? Evidence from nurse educators' and clinicians' feedback on nurse interactions with simulated patients

Sally O'Hagan, Elizabeth Manias, Catherine Elder, John Pill, Robyn Woodward-Kron, Tim McNamara, Gillian Webb, Geoff McColl

JOURNAL OF ADVANCED NURSING | WILEY | Published : 2014

Abstract

AIM: To examine the feedback given by nurse educators and clinicians on the quality of communication skills of nurses in interactions with simulated patients. BACKGROUND: The quality of communication in interactions between nurses and patients has a major influence on patient outcomes. To support the development of effective nursing communication in clinical practice, a good understanding of what constitutes effective communication is helpful. DESIGN: An exploratory design was used involving individual interviews, focus groups and written notes from participants and field notes from researchers to investigate perspectives on nurse-patient communication. METHODS: Focus groups and individual i..

View full abstract