Developing Evaluation Cultures in Human Service Organisations

Abstract

Evaluation is currently receiving significant attention in the not-for-profit sector in Australia as a changing external environment augments its role in human service organisations. These bodies typically make use of three models to carry out evaluation activities to meet funding and organisational requirements: the use of external evaluators to carry out specific projects; creating internal evaluation functions to manage evaluation needs independently; or a combination of the two. This article outlines the characteristics of an internal evaluation culture in the context of a learning organisation, and describes the increasingly common approach of evaluation capacity building. In conclusion..