Journal article

Managing healthcare technology in quality management framework

Prasanta Kumar Dey, Seetharaman Hariharan, William Ho

INTERNATIONAL JOURNAL OF TECHNOLOGY MANAGEMENT | INDERSCIENCE ENTERPRISES LTD | Published : 2007

Abstract

Healthcare services available these days deploy high technology to satisfy both internal and external customers by continuously improving various quality parameters. Quality improvement in healthcare services is a complex and multidimensional task. Although various quality management tools are routinely deployed for identifying quality issues in healthcare delivery, there is absence of an integrated approach, which can identify and analyse issues, provide solutions to resolve those issues and develop a project management framework to implement and evaluate those solutions. This study introduces an integrated and uniform quality management framework for healthcare services. This study uses th..

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University of Melbourne Researchers