Exploring the use of Enterprise Content Management Systems in replication types of organizations

Abstract

Depending on the nature of businesses, the use of ECMS can be very different from one organization to another. However, current understanding on why and how such variation exists is limited. Therefore, the aim of this paper is to better understand how highly standardized businesses known as replication organizations use ECMS to support their business processes. This research takes a view that there is an interaction between organizational context, ECMS technologies and users that shaped the ways ECMS are used. A case study approach was used to study this interaction in two replication organizations. Arising from these case studies are insights into the differing interactions that occur betwe..