Journal article

Developing performance indicators for homeless outreach psychiatric services

Alexander Holmes, Gail Bradley, Trevor Carslie, Kate Lhuede

AUSTRALASIAN PSYCHIATRY | SAGE PUBLICATIONS LTD | Published : 2014

Abstract

OBJECTIVE: Performance indicators (PIs) aim to improve services by measuring key activities in a way that allows comparison over time, between services and against benchmarks. This paper describes the development and implementation of Homeless Psychiatric Service PIs and explores their potential benefits and limitations. METHOD: We collected descripton of quality service from key stakeholders. We identified eight key parameters, from which PIs were developed and tested over a 12-month period. RESULTS: The use of the PIs led to increased awareness of the practice being measured. PIs were used to stimulate practice changes. They played a positive role in team dynamics and were useful in clarif..

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University of Melbourne Researchers