Enterprise Content Management Systems-use Supports Standardized Business Processes

Abstract

The aim of this paper is to explore and provide guidance to practitioners on how they can possibly use Enterprise Content Management Systems (ECMS) to support their highly standardized business processes. Case studies were conducted in two types of organizations that emphasized standardized business processes namely an auto finance company and a retail chain store. It was learnt that organizations main objective in using ECMS is to support their daily businesses and work practices. However, it appears that ECMS-use is also influence by other factors such as the workplace environment and often influenced by management decisions. Therefore, based on the data gathered, this study explored and u..