Fostering knowledge transfer and learning in shift work environments

Abstract

Shift work is a continuous 'round-the-clock' work practice that involves rotating work schedules with a vital process of 'handover' denoting a change of teams between shifts. Handover as an activity requires that outgoing shift teams pass on insights and responsibility to incoming shift teams. Knowledge transfer in shift work environments is therefore crucial to allow for a seamless continuation of work practices between shifts. Studies in shift work indicate that knowledge transfer between shifts often fails-that is, incoming workers tend to solve problems with inadequate information, have an incomplete understanding of significant events that occurred in prior shifts, while workers often a..