Preface

Abstract

We edited and wrote this book, using a large team of contributors from around Asia Pacific, with a focus on the 'what' and 'how' of operations management. The field has matured strongly in the past decade in Australia, New Zealand and other countries in the region. It now is fully seen in most industries and organisations as a key management function and as a challenging and interesting career stream for professional managers. Put simply, operations management is concerned with most effectively designing, conducting and improving the organisation's production processes, whatever the sector or industry, and whatever the product or service. Operations management delivers the outcomes that are ..