Interactive implementation: promoting acceptance of expert systems

Abstract

Successful implementation depends both on a computer system's characteristics and on the process by which the system is integrated into the user's work routine. The importance of organizational involvement in expert systems development has been relatively neglected in previous studies. Moreover, relatively few expert systems progress past the prototype stage and still fewer are accepted by the users they are designed to assist. This article examines how and why an expert system is implemented and accepted by a public works agency. It analyzes the process and the results of an in-depth case study of an expert system for water supply system operations. The focus in this study differs from much..