Journal article

THE DIRECTNESS AND OPPOSITIONAL INTENSITY OF CONFLICT EXPRESSION

Laurie R Weingart, Kristin J Behfar, Corinne Bendersky, Gergana Todorova, Karen A Jehn

ACADEMY OF MANAGEMENT REVIEW | ACAD MANAGEMENT | Published : 2015

Abstract

Conflicts in the workplace have been characterized by their type (task, process, relationship), but little attention has been paid to how conflicts are expressed. We present a conceptual framework of conflict expression and argue that understanding how conflicts are expressed can help us gain new insights about the effects of conflict. We propose that conflict expressions vary in their directness and oppositional intensity and that these differences directly influence how people experience and react to conflict, resulting in dynamic escalatory or de-escalatory conflict spirals. We argue that directness of conflict expression is a function of the ambiguity of expression and who is involved (a..

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University of Melbourne Researchers