Satisfaction with youth mental health services: further scale development and findings from headspace - Australia's National Youth Mental Health Foundation

Abstract

AIMS: This study aimed to determine the psychometric properties of the headspace youth (mental health) service satisfaction scale (YSSS), a 14-item purpose-designed scale for use with adolescents and young adults attending headspace centres, and to examine the level of satisfaction with headspace centre services and the client characteristics that predict this. METHODS: There were 21 354 eligible headspace clients who had received more than one service over the 12-month data collection period during 2013-2014, and 12 436 (58%) completed a satisfaction scale. headspace clients could optionally self-complete the satisfaction scale at the beginning of visits 2, 5, 10 and 15. Clients' demographi..