The Promises and Pitfalls of Prime Provider Models in Service Delivery: The Next Phase of Reform in Australia?
Wilma Gallet, Janine O'Flynn, Helen Dickinson, Siobhan O'Sullivan
AUSTRALIAN JOURNAL OF PUBLIC ADMINISTRATION | WILEY | Published : 2015
At a time of fiscal restraint and reductions in the size of the public sector, governments in Australia are exploring new approaches to delivering public services. One model receiving attention is the prime provider approach. This is an approach where government contracts a lead or prime provider who in turn organizes and manages a group of sub-contractors. In prime provider approaches, non-government organizations take on a quasi-government role and this brings a new complexity into the relationships between the various actors involved in developing and delivering public services. This article provides an overview of prime provider approaches and, drawing on the limited research to date, po..View full abstract
The authors acknowledge the support of the Brotherhood of St Laurence, a Melbourne-based non-profit who contributed to the ideas presented in this paper and provided funding for the initial scoping work upon which this paper is based.